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Thoughtly is redefining what CCaaS means, routing calls to AI agents instead of humans. Unlike CCaaS providers who rely on maintaining human agents to sustain their revenue, Thoughtly offers a more efficient, scalable and cost-effective solution for businesses.
"We are at a crucial juncture in our industry," says Torrey, CEO of Thoughtly. "Traditional CCaaS providers like Five9 and Genesys have focused on maximizing productivity from human agents, leading to high rates of job dissatisfaction and burnout. This has resulted in an alarming 45% annual churn rate for agents, leaving businesses struggling to staff their phone lines and customers frustrated with long wait times."
Thoughtly's cutting-edge platform offers a transformative solution to these pain points by replacing human agents with AI voice agents, freeing businesses from the constraints of traditional models that rely on costly and overworked human agents. By deploying AI agents in just 17 minutes, Thoughtly significantly reduces operational costs and enhances service quality and responsiveness, ushering customer engagement into a new era of efficiency and effectiveness.
Whether you want to build it yourself or leverage expert set up, Thoughtly's all-in-one platform has you covered.
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